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Ordering Policies & Warranty Details
Your total satisfaction is our goal. But we
do have some basic rules that apply. Therefore, we ask that
you please read our Ordering Policies carefully. By placing
an order from us, you agree to the terms and conditions set
forth. If you do not find the information you are looking
for or you still have questions, please feel free to contact
us. We are happy to help.
Ordering Options
California Pet Products™ products
are produced and distributed exclusively by K3 Enterprises,
Inc. Orders must be made using our secure online ordering
system. We use a secure online shopping cart combined with
the PayPal secure online payment system and accept all major
credit cards (VISA, Mastercard, AMEX, Discover). To pay by
credit card or PayPal account, choose "Secure Online
PayPal Payment" and proceed.
You can also pay by check or money order. Simply
use the secure online ordering system and choose "Pay
by Mail (Printable Order Form)" to print out your order
and mail it to us along with your payment. Make all checks
or money orders payable to K3 Enterprises, Inc.
Please note that all orders will appear
on your credit card statement as K3 Enterprises. We do not
accept telephone orders at this time. However, if you have
a questions, we do answer our emails as quickly as possible.
All Payments are in US
funds only.
NO TELEPHONE ORDERS PLEASE.
Billing Notice
All credit cards will be billed as K3
Enterprises. Please make a note of this.
Shipping (United States)
We ship orders as quickly as possible. However, due to the custom nature of many of our products, please allow up to 2-3 weeks for delivery. Shipping methods are up to our discretion. Notification and confirmation of shipping will be given once products are shipped.
Shipping (International)
We have many international customers and
we try to provide the best service possible. Unfortunately, due to the high incident
of fraud in certain countries, we require identity validation
from customers from certain countries. These countries include
Indonesia, Malaysia, the Philippines, China, Africa (excluding
South Africa), all countries in the Middle East. Customers
from these destinations MUST provide us with a copy of a valid
photo identity card, and the front and back of the credit
card BEFORE they order. This information can be emailed to
info@calpetproducts.com or faxed to 305-395-6893.
Once this information is received and verified, we will email
you and give you further instructions on ordering. We realize
this is an inconvenience to legitimate customers and we apologize.
All products are labeled as merchandise with
the correct value. Do not ask us to mislabel the package.
Customer is responsible for any customs
fees that may be charged.
Here are some of the
links to Customs web sites and the relevant pages.
United
Kingdom
If you have any questions
about this, we encourage you to please contact us BEFORE ordering.
Sales Tax
Our corporate offices are located in Miami, Florida. Therefore, Florida residents are subject to 7.5%
sales tax. International customers may be subject to taxes
payable to your own country upon receiving the package, but
we do not collect or know what the amount of these taxes are.
Check with your country's tax authority.
Lifetime (20 Year) Warranty
All of our products are proudly made in the USA using only premium quality materials. We offer a limited Lifetime Warranty (20 Years) on defects and workmanship. However, we cannot be responsible for products damaged by use. If your product is defective, please contact us and we will replace it free of charge.
Returns - All Sales Final!!!
We want you to be completely satisfied
with your order and we are confident that most customers will be.
However, due to the nature of the products, all sales are final. We cannot accept any returns on used products. If you have a defective product, contact us immediately and we will handle each case on an individual basis. In cases of defective merchandise only, you may return the product for a refund of the
full purchase price (less shipping & handling). A restocking fee of $25 may apply.
If you have any problem with your product, please contact us at info@calpetproducts.com.
Customer service will respond as quickly as possible to try and resolve your issue. You must get an RMA# BEFORE returning any merchandise. We cannot be responsible for any merchandise we do not receive.
Back Orders
Although every attempt is made to maintain inventory of each
product, due to the custom nature of many of our products, occasionally we may run out of certain products.
If an item is on backorder, you will be notified by email
of the estimated delivery time. If you have not received your
shipment within the time ranges shown above, please email
us so we can address the problem.
Associates & Partners
K3 Enterprises offers some of its products
through associations and partnerships with online and physical
retail outlets, and other affiliate programs. Any issues regarding
products puchased through these outlets must be addresses
with the merchant that you purchased the products from. Each
will have its own return policies and support programs.
If there are any questions you have that have
not been answered here, please feel free to contact us. We
reserve the right to change or ammend these policies at any
time.
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